How do I make a strata insurance claim?
Report the damage in writing to the strata manager immediately, with photos and dates. The manager (or insurance broker) will lodge the claim, organise loss assessment, and coordinate repairs. Don't authorise any repair yourself until the insurer accepts the claim.
Time matters — most policies require notification within 30 days of an incident, and delayed reports can be denied. Keep all receipts, take detailed photos before any clean-up, and document who you spoke to. The strata manager handles the paperwork; your job is to give them everything they need quickly.
By Reviewed by Last reviewed 2026-05-04
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From category: strata-insurance